Web Hosting Knowledge Base
Now this is an idea I have had for a while that any Web host could make good use of. If they opened it up to the public, then they could make good use out of it as well. I would like to see more Web hosts start up support wikis for problem situations that might come up. Now I am not talking about your standard help site or forums.
I want to see something that both your customers and support staff could update. I could see this setup very easily using a wiki. It would have to be moderated, of course, but it could really connect both the Web host with it’s support staff and it’s users as far as what questions are out there and what needs to be fixed.
If you didn’t want to give you clients full access to this type of system then you could at least setup a place where they could post questions. Not questions that need to be answered as soon as possible. Questions that are more general that might come in handy knowing if a bad situation ever pops up in the future.
As far as I know, there are not any Web hosts that do this just yet - but if you know of one or you are one please, let me know! I would be more than interested to check out your setup and see how you handle your own Web hosting knowledge base.
+ Check Out the Podcast This Was From! Listen to the Web Hosting Show, Podcast 86!
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