Now back on podcast 86, I did a lot of talking about how Web hosts need to make sure they have some sort of knowledge base for their customers and workers to get quick and easy answers to questions that may come up more than once. I guess you could consider it a type of Web hosting help site that the Web host runs itself.
Well, I have found a very nice back end for you to make that knowledge base into a reality.
KnowledgebasePublisher is an open source publishing tool that will allow you to export the brains of your customer support and put it all on the Web. It is so easy to use that you can be managing knowledge base on your Web site right from your own web browser.
KnowledgebasePublisher allows a content administrator in your company to easily add/edit/delete and post current information to your website at any time, day or night.
Some of the included features are:
- Related Articles
- Users Can Ask Questions
- Protection for Categories
- Unlimited Categories
There is a lot more to love from this tool as well. Who knows, I might install it and get it running for the Web Hosting Show sometime soon. It has been a long time since I have been this impressed with a Web site back end script. All you need to do is install it, personalize it a little, and the rest of the work is done for you.
+ Check Out the Podcast This Was From! Listen to the Web Hosting Show, Podcast 88!
