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Learning About Customer Service – Episode 107

Posted: May 14, 2007 | Filed Under All Posts, Podcasts

Customer service is what the Web hosting industry is all about – but it doesn’t exactly have the best track record for it. Today I’ll interview Douglas Hanna and he’ll tell you how you can make it all better no mater if your a Web host or a lemonade stand on the street corner.

Plus we have stuff for trekies, the world worst web hosts and tips to help you create the ultimate clickable ad right here on this edition of the Web Hosting Show.

Download the Web Hosting Show, Episode 107!
Running Time: 20 minutes | File Size: 8.84 MB

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Here are just a few topics that we discussed on this week’s episode of the Web Hosting Show.

  • Learn to Become One With Your Customers
  • 7 Tips to Creating Better Ads
  • Interview with Customer Service Guru Douglas Hanna
  • Who Are the World’s Worst Web Hosts?
  • Lunarpages New “Star Trek” Radio Skit!

Here we are again you and me ready to go tripping through the Web and trying not to fall flat on our faces. It isn’t easy these days making sense of all this Web 2.0 junk and hosting terminology that goes on behind closed doors.

You can think of this podcast as your hand rails to help you along that long proverbial World Wide Web flight of stairs.

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  • Thanks all - since I won't be able to make it to HostingCon (at least not yet) I might have to just hire an army of folks to wear Web Hosting Show t-shirts. :)
  • Amy, it really is a small industry sometimes. A lot of the people know each other, and I think that's a good thing. It allows for some great networking and makes making new friends quite a bit easier as well. :)
  • Awesome show Mitch. This industry seems so small at times. I chat with Doug and Ben quite a lot. Ben runs a very ethical and accurate review site, and Douglas is fantastic with his customer service tips and articles on PingZine. Looking forward to hearing your presentation at HostingCon Doug! Looking forward to drinking beers with you Ben! Mitch.. you should really get your butt to Chicago for HostingCon ;)
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