Web hosting, along with many other companies out there today is largely based around the relationship of a business with its customers. Without one, you can not have the other. Just think of it as the yin and yang of how our economy works.
Douglas is one of the customer service experts or gurus out there that does his best job to improve that relationship between a company and its clients. Think of him as a therapist for customer relations. I just recently started reading through his Service Untitled blog on the subject and honestly I can not stop reading it.
Here are some of his most recent posts that I found interesting.
From Web hosts to Web hosting clients – I promise everybody will walk away from listening to this Monday’s interview with him with a ‘bit of knowledge you didn’t know ahead of time.
Related Podcast Link: Listen to Episode 107!
