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Archive | May, 2007

Learning About Customer Service – Episode 107

May/14 in All Posts, Web Hosting Podcasts

Customer service is what the Web hosting industry is all about – but it doesn’t exactly have the best track record for it. Today I’ll interview Douglas Hanna and he’ll tell you how you can make it all better no mater if your a Web host or a lemonade stand on the street corner.

Plus we have stuff for trekies, the world worst web hosts and tips to help you create the ultimate clickable ad right here on this edition of the Web Hosting Show.

Download the Web Hosting Show, Episode 107!
Running Time: 20 minutes | File Size: 8.84 MB

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Here are just a few topics that we discussed on this week’s episode of the Web Hosting Show.

Learn to Become One With Your Customers
7 Tips to Creating Better Ads
Interview with Customer Service Guru Douglas Hanna
Who Are the World’s Worst Web Hosts?
Lunarpages New “Star Trek” Radio Skit!

Here we are again you and me ready to go tripping through the Web and trying not to fall flat on our faces. It isn’t easy these days making sense of all this Web 2.0 junk and hosting terminology that goes on behind closed doors.

You can think of this podcast as your hand rails to help you along that long proverbial World Wide Web flight of stairs.

Link of the Week: Apache at 56 Percent? – /home/liquidat

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cPanel 11 Coming Soon!

May/09 in All Posts, Hosting News, Web Hosting Tutorials

cPanel I have to say I am pretty excited about the upgrades coming to cPanel and WebHost Manager.

As one of the leading control panels out there today, cPanel has never been a really nice thing to look at visually – in my opinion.

They are taking some major leaps and bounds with both style and substance in the next version.

Here are a few words about the cPanel and WHM 11 release right from the cPanel folks.

cPanel and WHM 11 brings the most extensive update ever to the cPanel and WHM software package. With upgrades in nearly every section of the product, this version enhances the feature packed, security minded and highly stable platform for web hosting.

From the blog on Web Hosting Unleashed, I got these details.

Major Changes And Features:

Security Center with comprehensive security tools
Substantial Back-end code upgrades
Apache 2.0.x and 2.2.x support
Increased interface speed
Web disks
Site Owner Interface Upgrade
Site Owner “Getting Started Wizard”
Upgraded branding and better language support
Easy Perl, PHP and Ruby module installers
and much, much more

You can test drive both WHM an cPanel yourself here. Hopefully the cPanel team will continue to surprise us all with these upgrades. One might say being leader of the pack means they don’t need to really compete – but from the looks of things it doesn’t look like they will be laying down the crown anytime soon.

Related Podcast Link: Listen to Episode 106!

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Finding Odd Domain Extensions Registers

May/08 in All Posts, Beginner Help, Web Hosting Tutorials

Wikipedia Not all domain name extensions are easy to register. Now your .com, .net, .org are all easy enough to lay your hands on.

What about your .nl? Your .pt? You can’t forget about the .bf either. How you you lay your hands on an oddball domain name extension? Well listen up – I have an easy solution.

I don’t use Wikipedia for much, but this is one area where they really excel at. Here you can look up all the top-level domains and find out a plethora of information about each one. For example, lets look at the .at extension.

http://en.wikipedia.org/wiki/.at

Now you know that this is the internet country code top-level domain for Austria. It is administered by nic.at. Now by going to nic.at or any of the other domain extension administrators and find out where and how to register it.

Related Podcast Link: Listen to Episode 106!

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Marketing Talk with Lunarpages – Episode 106

May/07 in All Posts, Interviews, Web Hosting Podcasts

When you talk about Lunarpages there is no doubt in my mind they should be on anybody’s top ten Web host list. Excellent support, cheap plans and lots of perks. That’s the formula for a good Web host, isn’t it?

Today I talk with their marketing mastermind Amy Armitage. The Web Hosting Show is now on the air.

Download the Web Hosting Show, Episode 106!
Running Time: 21 minutes | File Size: 9.61 MB

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Here are just a few topics that we discussed on this week’s episode of the Web Hosting Show.

An Interview with Amy Armitage of Lunarpages.com
What is a Woman’s Place in the Hosting Industry?
Marketing Tips Everybody Can Learn From!
Do I Love or Hate the New cPanel 11?
Finding Domain Registrars for Wacky Extensions!

Seems like we have had more people accepting or asking to be featured in an interview here on the podcast. This week is Amy – last week was Julien and hey, next week could be you.

I have a few more Web industry movers and shakers I am talking with and trying to bring onto the show. So if you know of somebody or if you are somebody who’d like to come on and chat just drop me an E-mail at mitch@mitchkeeler.com. I’m a real easy guy to get a hold of.

Link of the Week: Lunarpages Lunatics

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5 Great Web Dev Tools

May/03 in All Posts, Web Design, Web Hosting Tutorials

Back when we did the poll on WebHostingShow.com a few weeks back, you told me you wanted more Web development talk on the podcast. Well, not to be one to disappoint – I thought I would start sharing the Web dev love today.

1. Color Scheme Generator 2 – When it comes to selecting colors for your Web site, you want to work with things that look well together. WellStyled.com gives you a generator that will help you match your colors and come up with a basic color theme for your Web site or project.

2. 2 Column Tableless Layout – A lot of folks might say this is the best layout on the Web today to try to create, and this second link from WellStyled.com walks you through, step by step, on getting it created.

3. Great Fonts for Web 2.0 – This list (found at ModernLifeIsRubbish.co.uk) gives you some of the most popular Web 2.0 Web sites out there today and lets you know what font they are using for the Web site’s header images. Might be an interesting place to get some inspiration.

4. AnyBrowser.com – This link gives you your Web site of choice in any resolution you can pretty much think of. Just type your URL into the box, and see how it looks in different sizes.

5. Free Icon Resources (for your site) – MaxPower.ca has put together a great list of icons that are free to use on any Web site out there today. You get links, artists, previews and the type of license it was released under as well.

For more Web development help and talk through the week, be sure to check out Lockergnome’s Web Developers newsletter. It is another side project of mine, and I guess since it is away from my major network of Web sites you could refer to it as my home away from home.

Related Podcast Link: Listen to Episode 105!

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Firefox Extension for Hosting Gurus

May/02 in All Posts, Web Hosting Tutorials, Web Hosting Tutorials

Lori I have the perfect Firefox extension for any special hosting guru in your life. When it comes to trouble shooting issues with a Web page, the life-of-request information extension, otherwise known as lori, takes the cake at being useful enough to use, but not so complicated you don’t know what is going on.

So what exactly does this extension show you? Here is the rundown:

TTFB: This shows how long it took to see the first byte from remote server (from click to first byte received). This value gives a rough estimate on when the browser can start laying out the content.

TTC: How long it took to display the page (from click to complete drawing of the page)

Page Size:: This value includes both bytes fetched from network and bytes fetched from the browser’s cache.

Number of Requests: Number of requests used to fetch the page’s content (images, style-sheet, javascript, ect). Again, this value include both network requests and cache requests.

For more information about lori, check out the official Web site. To download the Firefox extension, check it out on the Mozilla Add-ons Web site.

Related Podcast Link: Listen to Episode 105!

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Performance Monitoring with Wormly

May/01 in All Posts, Online Tools, Web Hosting Tutorials

Wormly Server Monitoring Service When it comes to monitoring your Web sites, uptime and downtime are things you hear a lot about. There is much more to the process though that you might not have considered. What about performance of DNS, FTP, POP3 and IMAP? What about RAM Usage and network traffic stats? One service that delivers you all of this and so much more is Wormly.

So what is Wormly all about?

Wormly monitors your website infrastructure to keep you online and performing fast. Our website monitoring service reports your uptime and alerts you when failures occur, while our performance monitoring service reveals problems before they take you down. Wormly offers performance and availability monitoring of your servers with a crucial difference – Our service helps you find out why your websites are crashing so you can solve the problem at its source.

The service is available for both Linux and Windows based servers.

What is the best part about Wormly? The plans start out as low as $7 a month. When compared with other server monitoring services out there, they are under-cutting the competition in price big time. It is nice to see even at that low price, they are still offering more than the competition as well.

Be sure to listen to episode 105 of the Web Hosting Show, where I talk with Julian Szemere. He is the Australian mastermind behind the Wormly performance monitoring service!

Related Podcast Link: Listen to Episode 105!

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Newer posts →

Learning About Customer Service – Episode 107

cPanel 11 Coming Soon!

Finding Odd Domain Extensions Registers

Marketing Talk with Lunarpages – Episode 106

Firefox Extension for Hosting Gurus

Performance Monitoring with Wormly

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