Better Tools for Quick Responses
Web hosts till tell you that they are always looking to build a better mouse trap when it comes to getting customers the answers that they are looking for. Love them or hate them, quick responses are a part of the web hosting business.
Bottom line? They allow support workers to get often asked questions answered as quickly as possible.
Let AutoHotkey Do the Heavy Typing for You!
Thinking outside the box though and trying to see what you really need when it comes to quickly publishing these answers - well, there just has to be a better way. Personally I set out to find something that would allow me to type in a few letters - hit enter, and automatically paste a four paragraphed answer to a question. I found my answer after spending some time playing with AutoHotkey.
AutoHotkey is a free mouse and keyboard macro program. The part your going to be interested in is the AutoText feature which allows you to write up a simple script, type in a few letters - hit enter and have your quick response typed out for you. It does have a learning curve to master but once you do get it down it is a powerful tool for anybody who finds themselves typing the same thing over and over again.
Your Own Virtual Notebook
Another tool I like to keep at my side at all times is my Google Notebook. While doing my own tech support work - it is handy to have some of the most asked questions there at my fingertips. Not much has to be said about this, because the concept here is so easy to understand.
Copy and save things you need to type out or access often inside of Google Notebook. While going through the e-mail or help desk at your hosting company, keep it open in another tab and you have yet another personal list of quick response tools.
So there you have two great ways to make your customer support work just a little easier on you.
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