Comments on: Web Hosting Annoyances http://www.webhostingshow.com/2008/02/05/web-hosting-annoyances/ Podcast following the hosting industry Thu, 29 Jul 2010 13:34:02 -0500 hourly 1 http://wordpress.org/?v=3.0 By: DCglobal http://www.webhostingshow.com/2008/02/05/web-hosting-annoyances/#comment-32907 DCglobal Wed, 06 Feb 2008 01:21:55 +0000 http://www.webhostingshow.com/2008/02/05/web-hosting-annoyances/#comment-32907 you are totally right! not all users like you... you are totally right! not all users like you…

]]> By: MontyM http://www.webhostingshow.com/2008/02/05/web-hosting-annoyances/#comment-32887 MontyM Tue, 05 Feb 2008 17:29:45 +0000 http://www.webhostingshow.com/2008/02/05/web-hosting-annoyances/#comment-32887 JP has a point. You really can't think that the client in question knows a lot because there are so many "not" power users (I guess that would be the nice way to put it). I say the more hand holding the better. JP has a point. You really can’t think that the client in question knows a lot because there are so many “not” power users (I guess that would be the nice way to put it). I say the more hand holding the better.

]]> By: Sid http://www.webhostingshow.com/2008/02/05/web-hosting-annoyances/#comment-32886 Sid Tue, 05 Feb 2008 17:28:19 +0000 http://www.webhostingshow.com/2008/02/05/web-hosting-annoyances/#comment-32886 He is totally right. New users should have some hand holding but a lot of the time hosts treat them like they are stupid. He is totally right. New users should have some hand holding but a lot of the time hosts treat them like they are stupid.

]]> By: JP http://www.webhostingshow.com/2008/02/05/web-hosting-annoyances/#comment-32884 JP Tue, 05 Feb 2008 15:41:53 +0000 http://www.webhostingshow.com/2008/02/05/web-hosting-annoyances/#comment-32884 I guess I see your points, but you can't assume your customers are power users. There is a whole class of people (and I would argue the majority) that need to have their hand held as they become adopters of Internet technology. The power users have their specific needs. Your approach borders on snobbery. You tried to make the point in your podcast that advertising support for WordPress or message boards technology is annoying and unnecessary. That's just not true. Ninety percent of my customers need to be personally walked through their initial experience with email and uploading files to their web site. To me, these are the attractive customers because they offer a very low attrition rate. They will be customers for life because they have been made to feel comfortable with Internet technology. I agree that anything which hinders usability (the hovering live chat window) needs to be done away with, but having a complete list of features and comparisons needs to be there. Comparison charts are here to stay. Your approach is just bad business because the people who don't care about all those features are the people who only care about getting everything for $2/month. They are not where the money is. I guess I see your points, but you can’t assume your customers are power users. There is a whole class of people (and I would argue the majority) that need to have their hand held as they become adopters of Internet technology. The power users have their specific needs. Your approach borders on snobbery.

You tried to make the point in your podcast that advertising support for WordPress or message boards technology is annoying and unnecessary. That’s just not true. Ninety percent of my customers need to be personally walked through their initial experience with email and uploading files to their web site. To me, these are the attractive customers because they offer a very low attrition rate. They will be customers for life because they have been made to feel comfortable with Internet technology.

I agree that anything which hinders usability (the hovering live chat window) needs to be done away with, but having a complete list of features and comparisons needs to be there. Comparison charts are here to stay. Your approach is just bad business because the people who don’t care about all those features are the people who only care about getting everything for $2/month. They are not where the money is.

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