Most people would like the chance to be able to pick up the phone and either praise or yell at their web host, but these days it it a fading trend? The more web hosts I check out it seems like the phone option is not there or is so hard to find you would give up before finding it.
Honestly, for me as long as the Online support (either via e-mail, a help desk system or both) is great I could live without the ability to dial them up to make the same complaint. Chances are your not going to get a quick fix for your complicated issues over the phone any ways. What will the phone tech representative do? They will put in a ticket for you.
For smaller web hosts who don’t have a lot of funds, having a toll-free number can become rather expensive with little or no payoff in the end. By not having phone support you can also avoid those people (you know who you are) who call in about everything and anything that might be wrong with the web site they have. So which side of the fence do you come down on?
