Don’t Spit in the Hosting Cheeseburger
To tell you the truth, there is not much difference (if any at all) between working for a web host and working for a fast food joint. Sure, web hosting workers get paid a ‘bit more and don’t have to worry about hot meat grease running down their pants when cleaning the grill (true story).
As somebody who has worked for both I can say they are an awful lot alike. Customer service is probably what comes to mind first. You have to be quick and you have to do it with a smile. Sure the guy who want his backup restore for the fourth time in an hour can’t see I am gritting my teeth, but you have to watch your tone as you work with the customer to solve the issue. Your job is to make their day, and make it their way.
Another aspect of fast food and web hosting that go hand in hand would be the guy behind the counter you just made mad, and in return he hocks a loogie in your cheeseburger. Web hosting customers - you have to keep in mind that you are looking for support from a person, and not a robot. You treat the customer service representative with respect and they’ll be more than happy to help. If you act like a spoiled brat that isn’t getting his or her own way and well, I won’t say they won’t help you but they sure won’t do it with a smile.
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Too true!
Funny! I wrote one of my blogs about “Don’t Diss the CSR” in insurance, with the same kind of words you write in yours. Too often do we find many folks frustrated in their chaotic lives that they think they have a right to curse you or make you feel that their frustration is your fault.
Got something to say to them all: I give you no permission to step on my toes, and I don’t want to get that personal to know your bad character flaws.
Good topic and glad you wrote about it. too.
Yep, it cuts both ways but I would say the CSR’s side of things are more often than not seen or heard from by the general public. Happy to hear you enjoyed!