Live chat, in one way, shape or form seems to be a perk that many web hosting customers are looking for. If you are a web host though, how do you know which live chat tools are the best? Here are some of my favorite live chat providers out there that seem to get a lot of love from the web hosting community.
Kayako Live Response – When it comes to live chat support, Kayako is one of the best. Not only do they provide the web interface for it, they also have a desktop client to interact with the service too. Other nice features include desktop sharing, quick responses and a VoIP softphone add-on.
ProvideSupport.com – This tool is one of the cheaper ones out there, but don’t let that fool you. They too provide some visually appealing tools as well as chat transcripts, multiple chat support, and easy integration into any web hosting site.
LiveZilla – For those web hosts out there on a budget, I do have one free live chat support option for you. LiveZilla might have a few less frills than the paid for applications, but still deserve consideration. The fact that it is free gives it a big green check mark in the “good things about it” column too.
What live chat solutions do you use?
