Did you know that you can become a better web hosting client? No wait, isn’t the web host suppose to be bending over backwards to suit your needs? Well, yes – however a good customer service relationship works both ways. Make sure you don’t fall under one of these types of hosting customer stereotypes.
Bad Hosting Customer Stereotypes
The Baby – This is the customer that cries or throws a fit when he doesn’t get things his way. Making the proverbial checks his rear end can’t cash and saying things, such as, “If you don’t fix this, I am going to the police to report you!”.
The Negotiator – This type of hosting customer thinks he can wheel and deal his way into or out of any situation. Now while making some negotiations and compromises is a good thing, The Negotiator takes it a step too far. Watch out for his stereotypical, “Well, I can upgrade but if I do I want you to cut the VPS price in half and give me a pony”.
The Know it All – Be very careful when it comes to arguing how to fix a problem when you come to support to fix your problem. The Know it All thinks he knows more than the web host and likes to point it out in every occasion he can.
Be a Better Hosting Customer
Now with that said, I don’t want to color all hosting customers with the same broad brush. There are many out there that are perfectly fine. However, just keep these tips in mind next time you contact your hosting support team.
- Be Nice and Courteous – you’ll catch more flies with honey, than you will with vinegar.
- Show You Are Willing to Work – sometimes, a problem will be solved faster if you work with and not against support to get it fixed.
The customer is always right? Yes, but sometimes the customer can be more unwelcomed than a midget working in the men’s big & tall section of your local mall. If you work as a team with your hosting support, and try to relate with them, and then do the whole “give and take” dance you will have a higher success rate when it comes to getting quality hosting support.
