Archive | July, 2009

5 Common HTTP Errors (to watch out for)

error-pages

It is no secret that bad things sometimes happen to good web sites.  When this happens on your web hosting account, it is often shown as a HTTP error.  Each problem that could happen with a web site, has an HTTP error code associated with it, which is suppose to tell you what the problem is.  The problem is that they are not really translated into something the general public can understand.

Have no fear though, because I am going to give you five of the most common HTTP errors and what they really mean.

500 Internal Server Error

This is your general purpose error message from the server say, “Hey… none of the other messages really fit here, so we are just going to tell you something screwed up, please try again!”.  It could be coming up because the site in question is overloaded with requests, or it could be a system admin trip over the power cord.

404  Not Found

Hey, that isn’t there – so go away is the general message you should get when you see a 404 error code.  Probably the most famous error code, if they were ranked by popularity.  The requested resource could not be found but may be available again in the future… if your lucky.

403  Forbidden

The 403 error is telling you, that you really are not suppose to be there.  It is kind of like the 401 error code, except this time you didn’t even have the chance to try to log in to view the files.  You are just not allowed, go away, you are not suppose to be trying to look at that.

400  Bad Request

When you get this HTTP error, it usually means your browser access the page in the wrong way, or somehow your request to view the page was corrupted along the way.  The signal got lost, confused and started looking for a magic leprechaun, and totally forget about your request to view that site.

401  Unauthorized

With this web page error code, you see it when you put in the wrong user name or password when trying to log into a protected area.  For example, you were trying to log into that ex-girlfriends photo collection to see if she had deleted all the pictures of you.  Since you got the 401 error, you’ll never be able to see she simple edited your face out and replaced it with a headshot of Bill, that vampire guy, from True Blood.

Have another HTTP error that has you stumped?  Leave a comment, and perhaps we will do a round two of these geek to regular speak HTTP error translations.

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Using Proxy Sites to Troubleshoot Web Site Downtime

Poor Tom... Now when most people think about surfing via a proxy, they are talking about doing it for privacy reasons.  Proxy sites can also be used for troubleshooting problems between yourself and the server your web site is hosted on.

Think of it as your chance to check your web site out as if you were across the country, or across the globe.  It lets you trick the server into thinking you are coming from another location, so you can see what somebody in a different location might see if they went to your web site.

Tom Troubleshoots via a Proxy

There are a number of different proxy web sites out there.  Here are a few examples:

Now, why might somebody want to use a proxy site?  When it comes to web hosting, it is often used to see if a web site is really down or if you are having some sort of connection problem between yourself and the hosting server in question.  Let me explain further.Solve Downtime with Proxy SurfingTom notices his web site isn’t coming up.  He goes to his favorite proxy site, and tries browsing from there, and it does come up.  This tells him that there is a problem between himself and the hosting server, but there is not a problem between other people and the hosting server.

Now, I would say this is as much of a troubleshooting solution as it is a troubleshooting tip. Oh boy, you know that you can’t see your web site but other people can.  That still isn’t fixing your problems, right?  Well, letting your web hosting support team know that you have tested it this way will save them time as they look into the problem for you.  It could be there is a problem with the connection down the line with your internet provider.  You might be blocked for some reason on the server side.  You might have accidently started to block yourself, even.

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Web Hosting with Tom – Episode 191

whs191I have web hosting advice, tips, tutorials and more for everybody.  From those CEOs that get the big comfy chairs in the high-rises across the country the common web hosting man (or woman) on the street.  No matter if you are starting your first web site, or your running you hundredth web site, join us now for a little web hosting education and entertainment.

Download the Web Hosting Show, Episode 191!
Running Time: 15 minutes | File Size: 6.53 MB

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Here are just a few topics from this week’s episode:

  • Using Proxy Sites to Troubleshoot Web Site Downtime
  • At Least One Mention of Burt Reynolds
  • 5 Common HTTP Errors (to watch out for)
  • Why You Should Not Host Your Own Videos
  • Forgotten Negatives about Cloud Hosting

Here is this week’s web hosting news headline:
4th Annual cPanel Conference Coming Soon!
-The 4th Annual cPanel Conference will take place this year October 5th, 6th and 7th. This conference is designed to help your hosting business maximize profitability, achieve total automation, and exponentially expand your knowledge base. (Got to toss my plug in for my fellow Texans at cPanel)

Trivia Question – Which big Texas city does cPanel call home? (to find out the answer, be sure to download and listen to this week’s podcast!)

Thank you for checking out, listening to or listening to the show this week.  Please be sure to comment and leave your thoughts and feedback about today’s show.  Also, be sure to watch the web site throughout the next two weeks as we post more about what was mentioned on today’s broadcast.

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3 Uncommon Seats for Your PC Desk

When you are working in front of your computer for most of the day, where you sit becomes a big part of your life.  Web hosting people suffer a lot from this, because no matter if you are a remote tech working from home, or a system administrator in front of a server, you need to stay comfortable.  Now, most people might have the normal rolling office chair – however, others are getting a little more creative about where and how they sit.

For the Unique Sitting Situation

for your unique web hosting support

The art of using an exercise ball was introduced to my by watching Leo Laporte’s TWIT broadcasts and podcasts.  It seems like it might be a good way to stay active while still sitting down.  I have even seen some that come with a built in chair base so you can mix the benefits of the ball with the functionality of your normal office chair.

For Your Laid Back Web Hosting Techs

for your more relaxed web hosting support

I have a Sumo Sac, which I picked up from SumoLounge.com that could easily be used to do a little remote web hosting work from the comfort of your own home.  The only problem about trying to use it in front of a computer desk, is it might be a little hard to get up and away from the computer.

For the EXTREME System Administrator

for extreme web hosting support

For the extreme system admin, I have one more goodie.  The Tank Chair looks like your office chair with tank wheels,  Found at TankChair.com, it is a custom off-road wheelchair that can go anywhere outdoors.  Not sure how well it would do at your computer desk – but if anybody wants to give it a shot – sent me some pictures of you in action.

Where do you rest your backside when you are doing your web hosting work? Let me know if you go the normal rolling chair route, or if you have an innovative solution for sitting.

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Choosing a Web Site Host

Every single day, there are hundreds, if not thousands, of people looking to get up and going with their own web hosting account.  I thought, with that in mind, it might be a good idea to go over the basic questions you need to be able to answer when shopping for a web host, and the questions you need to ask the web hosts you are looking at.

Web Hosting Questions for You

Before you go shopping for your first, next or any type of web hosting plan, you should be ready to answer these questions:

  • What type of web site do you want to host?
  • Are you going to need any special server side technology?
  • Have you ever gotten in trouble for using too many “server resources” (usually RAM or CPU)

Web Hosting Questions for Your Future Web Host

As far as questions that you should ask, I would make sure that you at least ask them these questions.

  • What is the price/time period ratio? (sometimes you can get a better deal if you sign up for a longer time)
  • Do you have any example web sites or server speed tests?
  • Can you handle my needs (be sure to give a full list of what you would want to install or need)
  • How can I reach and how responsive is the support team?
  • How long is your money back guarantee? (if they have one)

Now, your own list of questions might vary depending on what type of web site you want to host and how complex it will be.

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Should Web Hosts Twitter?

Is Your Web Host on Twitter?

There are a great number of web hosts using Twitter for social communication, support and marketing.  If you get any big group of web hosts geeks together though, on this topic, the argument usually goes one of two ways.  Either people are really for it, or they are really against it.

For those of you who may not know, Twitter is a micro-blogging service that lets you post message under 140 characters online to your own page, (like the great and wonderful twitter.com/mitchkeeler).

Let us take a look at both sides of the argument.

Wasting your time? Some may say that your time is better served doing one on one support with customers, rather than virtually pimping your goods on Twitter.  Others might also not really understand what Twitter is all about, since it is highly referenced as that site where you type what you are doing, such as “about to mow the lawn” or “I’m really bored”.  There is a good side to this coin too though.

A helpful marketing and support tool? I have seen a lot of tweets that pretty much can be summed up as “_____ sucks”.  Now I ask you, wouldn’t it be handy to be able to go out and communicate with that person if they think you suck, and ask why?  Twitter can be used as a quick and easy customer service tool.  Also, posting news about your web hosting company,  links to your blog articles, or even coupons and deals can lead to a lot of new eyeballs seeing those, and coming into your digital empire.  Think of it as one more proverbial driveway they can drive into, to get to your services.

My final opinion on the matter would be to go for it.  I think that it always helps to get your name and brand out there in every way possible.  I would really be interested to hear what you think though – do you think web hosts should tweet on Twitter?

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What is Cloud Hosting?

cloud You might be aware of it, or you might not – however you are already doing cloud hosting.  Do you check your e-mail via Gmail?  Do you share your photos via Flickr?

These are just two popular examples of hosting from the clouds.

With cloud hosting you say goodbye to the old idea of renting a server or shared server space.  In its place, cloud hosting provides us with server clustering.  Instead of using the power of one server, you have access to the power of many; linked together through visualization.

An Example of Where Cloud Hosting is Needed

We have all seen the situations where a web site might be under stress because it has had a sudden burst of popularity.  With regular shared hosting we have today – once that web site reaches the limits of the single server it is on, it chokes.  Now with a cloud hosting setup, you would have access to a number of different servers so the web site under stress could still have access to as much bandwidth, RAM, CPU power or any other server side resource that it needed.

Cloud hosting provides computing power, on demand, when you need it.  If you no longer need so much power, you can easily release the resources back into the proverbial “cloud” so that they can be used by others.

Three Reasons Why Cloud Hosting is Good for You

The most important thing to remember is that hardware is no longer your main focus with cloud hosting.  You new main focus is your web site.  Cloud hosting is easy to scale to meet your demand.  Cloud hosting provides computing power when you need it.  Cloud hosting only requires you to pay for what you use.

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The Webhostinator – Episode 190

whs190 I can see it now, a cybernetic system administrator being sent from the year 2029 to warn us all about the impending doom that will happen if you do not listen to this week’s edition of the Web Hosting Show.  If you skip this week’s podcast, the army of artificially intelligent computer-controlled machines bent on the extermination of the human race will win.  You wouldn’t want to be the one responsible, would you?

Download the Web Hosting Show, Episode 190!
Running Time: 13 minutes | File Size: 5.80 MB

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Here are just a few topics from this week’s episode:

  • What is Cloud Hosting?
  • Balloon Animals Take Over
  • Choosing a Web Site Host
  • 3 Uncommon Seats for Your PC Desk
  • Web Hosting Bomb Shelters!
  • Should Web Hosts Twitter?

Here are this week’s web hosting news headlines:

Server Farm: Your Place or Mine?In an era of growing insecurity, having your computer equipment tucked into a hole 85 feet underground has a certain appeal.  That’s the selling point of Underground Secure Data Center Operations (USDCO), a server farm located in an abandoned gypsum mine near Grand Rapids, Michigan.

Trivia Question – Which one of these is NOT a web hosting conference? (to find out the answer, be sure to download and listen to this week’s podcast!)

Sweet server genie, I promise not to let this much time pass again before I get a new show out to you.  I hope you download it, enjoy it, and pass it around to your friends.  Feel free to leave your thoughts, reviews and feedback in the comments or drop me an e-mail at mitch@mitchkeeler.com.

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Web Hosts on Twitter

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