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Knowledge Base Publishing Tool

Dec/12 in All Posts, Downloads, Web Hosting Tutorials

Now back on podcast 86, I did a lot of talking about how Web hosts need to make sure they have some sort of knowledge base for their customers and workers to get quick and easy answers to questions that may come up more than once. I guess you could consider it a type of Web hosting help site that the Web host runs itself.

Well, I have found a very nice back end for you to make that knowledge base into a reality.

KnowledgebasePublisher is an open source publishing tool that will allow you to export the brains of your customer support and put it all on the Web. It is so easy to use that you can be managing knowledge base on your Web site right from your own web browser.

KnowledgebasePublisher allows a content administrator in your company to easily add/edit/delete and post current information to your website at any time, day or night.

Some of the included features are:

  • Related Articles
  • Users Can Ask Questions
  • Protection for Categories
  • Unlimited Categories

There is a lot more to love from this tool as well. Who knows, I might install it and get it running for the Web Hosting Show sometime soon. It has been a long time since I have been this impressed with a Web site back end script. All you need to do is install it, personalize it a little, and the rest of the work is done for you.

+ Check Out the Podcast This Was From! Listen to the Web Hosting Show, Podcast 88!

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Whois Search in Your Taskbar

Dec/05 in All Posts, Downloads, Web Hosting Tutorials

Now it is not very often that I find a free download for the Web hosts and Web hosting clients to use out there. Sure you have your FTP clients and log analyzers, but I have something for you that is even better than that. How would you like to do simple and quick Whois searches from your taskbar? That is what Project Whois promises to deliver.

Here is a little more information about the project from the Web site:

Project Whois loads the domain names from all open Firefox and Internet Explorer windows into the one-click menu and gives easy access to the whois records from the system tray. Don’t worry about what browser you are in, access the DomainTools.com whois record with one click.

This tool comes from DomainTools.com, my absolute favorite place to do domain name lookups Online. I could see this being the perfect tool for any Web hosting worker who needed quick access to whois domain name lookups. Just click, type, and find. Anything I can do to make Web hosting support’s job easier to do, I am happy to help.

Want more information? Want to know where you can find this freeware download? All the information you need can be found at ProjectWhois.com.

+ Check Out the Podcast This Was From! Listen to the Web Hosting Show, Podcast 87!

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