How does somebody turn a complaint into a feature? Anybody out there, who runs a web hosting company, can tell you they hear complaints about this, that and the other, every single day. When public opinion becomes SO strong, you might want to take the idea into consideration.
You do not have to drastically change the way you do business though. If you are successful in one area of business, do not toss it aside to do something else that is more popular. I got a question submitted to me the other day from Matt, which touches on this very topic.
Here is what Matt had to say:
I run a free hosting site, and I’ve been at it for 4 years, and we’ve got very high rating, and uptime, and server speed, but I’ve still got this problem where everyone expects our service to be a sort of scam or not very good because of the price. If I start charging for it, I have to say goodbye to a lot of people who I’ve been helping for a long time, and if I don’t, it seems to me there’s always this group of people who wont choose it. I mean, if you want to pay money for your hosting, I’ll gladly take donations, and I have many people who do donate. If you have time, because I know you’re very busy, could you give me your honest opinion of our service and what we need to do to appeal more to small businesses and community organizations?
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How to Turn a Complaint into a Feature
You do not have to drastically change the way you do business though. If you are successful in one area of business, do not toss it aside to do something else that is more popular. I got a question submitted to me the other day from Matt, which touches on this very topic.
Here is what Matt had to say:
Continue Reading →