Web hosts till tell you that they are always looking to build a better mouse trap when it comes to getting customers the answers that they are looking for. Love them or hate them, quick responses are a part of the web hosting business.
Bottom line? They allow support workers to get often asked questions answered as quickly as possible.
Let AutoHotkey Do the Heavy Typing for You!
Thinking outside the box though and trying to see what you really need when it comes to quickly publishing these answers – well, there just has to be a better way. Personally I set out to find something that would allow me to type in a few letters – hit enter, and automatically paste a four paragraphed answer to a question. I found my answer after spending some time playing with AutoHotkey.
AutoHotkey is a free mouse and keyboard macro program. The part your going to be interested in is the AutoText feature which allows you to write up a simple script, type in a few letters – hit enter and have your quick response typed out for you. It does have a learning curve to master but once you do get it down it is a powerful tool for anybody who finds themselves typing the same thing over and over again.
Your Own Virtual Notebook
Another tool I like to keep at my side at all times is my Google Notebook. While doing my own tech support work – it is handy to have some of the most asked questions there at my fingertips. Not much has to be said about this, because the concept here is so easy to understand.
Copy and save things you need to type out or access often inside of Google Notebook. While going through the e-mail or help desk at your hosting company, keep it open in another tab and you have yet another personal list of quick response tools.
So there you have two great ways to make your customer support work just a little easier on you.
Why is it that people from the dirty south get looked down upon in the web hosting world? You might not know it – but you too might even be getting your hosting from one of us good ol’ boys. Discrimination by location and tons more on this edition of the Web Hosting Show.
Not every web site out there has the best search features. Heck, some of the web sites out there don’t have any way to search through them. When you have a web site or resource that you need to search often, trying to use the lame ways the respective owners want you to use is no way to go. Google offers anybody the chance to use their technology to create your own custom search engine.
It is an age old question, how should you submit yourself to the search engines. Should you not do anything at all and hope they find you? Should you go out and use one of those “all in one” search submit services? Should you go to each search engine and submit yourself by hand?
By using this series and set of tools you can see all kinds of information about what keywords are bringing people in from Google, the Google crawl rate, the last time your page was indexed plus around two dozen more cool tools and interesting resources. If your a webmaster who hasn’t done this your missing out on a free set of very helpful tools right from the folks at Google.
There are a number of tools out there to help you learn about how to create this special sitemap for Google to index. Here are just a few suggestions to help you get started:
What is one of the best free solutions for tracking statistical information on your web site? Personally I like Google Analytics. It has just as many tracking and stats options as any of the expensive big boys out there but it is totally free for anybody to use. Free plus good equals a winner in my book.
