Did you know that you can become a better web hosting client? No wait, isn’t the web host suppose to be bending over backwards to suit your needs? Well, yes – however a good customer service relationship works both ways. Make sure you don’t fall under one of these types of hosting customer stereotypes.
Bad Hosting Customer Stereotypes
The Baby – This is the customer that cries or throws a fit when he doesn’t get things his way. Making the proverbial checks his rear end can’t cash and saying things, such as, “If you don’t fix this, I am going to the police to report you!”.
The Negotiator – This type of hosting customer thinks he can wheel and deal his way into or out of any situation. Now while making some negotiations and compromises is a good thing, The Negotiator takes it a step too far. Watch out for his stereotypical, “Well, I can upgrade but if I do I want you to cut the VPS price in half and give me a pony”.
The Know it All – Be very careful when it comes to arguing how to fix a problem when you come to support to fix your problem. The Know it All thinks he knows more than the web host and likes to point it out in every occasion he can.
Be a Better Hosting Customer
Now with that said, I don’t want to color all hosting customers with the same broad brush. There are many out there that are perfectly fine. However, just keep these tips in mind next time you contact your hosting support team.
- Be Nice and Courteous – you’ll catch more flies with honey, than you will with vinegar.
- Show You Are Willing to Work – sometimes, a problem will be solved faster if you work with and not against support to get it fixed.
The customer is always right? Yes, but sometimes the customer can be more unwelcomed than a midget working in the men’s big & tall section of your local mall. If you work as a team with your hosting support, and try to relate with them, and then do the whole “give and take” dance you will have a higher success rate when it comes to getting quality hosting support.
What is Collocation Hosting?
At its core this means that the provisioning of space, bandwidth and power is controlled by a third-party data center. They do not control it all though. Most of the time, the web host who is using the third-party’s data center services will need to provide the management for the hardware or servers they are running from there.
To try to make sense of this, lets say I want to start a store. I go rent a building downtown that has all the shelves, cash registers, and shopping carts – however I have to stock the store myself and, of course, figure out a way to bring the customers in the door. Instead of spending money on buying the store and some of the basic necessities, I get to rent them – in turn bringing my overall costs down.
So, with it explained like that – where is the evil in it?
Well, many web hosting elite look down upon this practice because it is a money saving practice. It lowers the proverbial bar on the point of entry somebody has to become a web host too.
Since building a data center from the ground up is a very expensive and time consuming act, I see no problem in getting your hosting through collocation.