We have all done it.  We went out to see what reviews we could find on or about the web hosting we have now or the web hosting we are interested in picking up?  Then you see it.  A big, bad and nasty negative review.

As your palms get sweaty, you think to yourself, “Should I read it?”.  Well, I am here to tell you that you should, but take it with a grain of salt.  A healthy dose of skepticism never did any harm.

After reading a bad review, the first thing I want you to remember is that every coin has two sides.  Your only hearing from the ticked off customer in many of these cases, and you don’t know what they did to to the web host in question.  Something else I have learned over the years of working in the hosting world is that happy people usually don’t post reviews.  If you are happy, and you know it you usually don’t do squat.  Is it beyond belief?  Well, when was the last time you wrote Oscar Mayer to tell them you love their baloney?  I promise you though that the guy who found a human finger in his baloney wrote them a nasty letter.

Not to say there is anything wrong or bad with leaving good reviews.  Heck some of those are the ones that really make people excited, due to their lack of actually happening.  It is kind of like finding a duck dressed up like Abraham Lincoln.  You don’t know how he got there, he probably won’t come back again, but he did put a smile on your face.

So remember, not all bad reviews are as bad as they seem.  Sure, they may be rooted in some truth, however you should get a wide variety of opinions to see if this was just one guy out of the blue having problem, or if you can spot a trend.

We will be short on a podcast this week due to the 4th of July weekend madness that has passed us by, but between your cleanup of fireworks and dumping out the barbequed leftovers please take a minute to take this short 6 question survey about the Web Hosting Show. 

Any and all feedback is appreciated and you know I am all about making you all happy so if there is something you like, hate or would love to hear about let me know.  Take the Web Hosting Show Podcast Survey!

If you have ever wanted to share your opinion to me about what I do this would be the time to do it.  Also happy post 4th of July to all of you and thanks in advance!

Not every web host out there has a multi-million dollar budget to spend on software, so I have come up with a few free alternatives for you to pass around your office next time your searching for the right tool for the job.

Foxit Reader (for PDF viewing) - Out of all the PDF reader programs out there, Foxit gets the job done and is not half as annoying as Adobe is.  If you want a PDF viewer that will not ask that you download updates for 20 other programs you do not have, Foxit is the best.

OpenOffice.org (for word processing, spreadsheets and more) - Microsoft Office is a program I have never really used.  Why?  I have always been a fan of the free alternative, OpenOffice.org.  This bundle of a word processor, spreadsheet, drawing and more might even be better than the expensive Microsoft bundle.

AutoHotkey (for helping with those quick responses) - In my bag of tricks, AutoHotkey is most likely to be the most used one of them all.  Thanks to a little simple script writing I can now type in a few characters instead of a two paragraphed e-mail each time I answer a customer’s question.

Thunderbird (for e-mail management) - I have tried a number of different e-mail clients and Mozilla’s Thunderbird wins out head over heels each and every time.  Manage multiple e-mail accounts and with the add-ons, you can build onto the functionality of the product.

Google Calendar (for dates and appointments) - Can’t tell you what I did for a calendar before Google’s came around because Google was the one who turned me onto using it.  Before Google Calendar I was stuck with ripped off sheets of paper with notes scribbled down.  After Google Calendar, I can quickly click a date, add a note and I’m done.

Now sure, those big web hosts might have the thousands of dollars to spend on programs but the budget web hosts out there have to count their pennies.  If you have any other suggestions feel free to leave a comment or drop me an e-mail.

On today’s special edition of the Web Hosting Show we have in the studio Emory Rowland of Clickfire.com. Emory has been an insider in both the web hosting and web development worlds for a long time - so there are many topics I would like to pick his brain about. Today though we will be cover from head to toe the world of web hosting reviews.

Download the Web Hosting Show, Episode 152!
Running Time: 11 minutes | File Size: 5.00 MB

Here are just a few topics from this week’s episode of the Web Hosting Show.

• The Background Story Behind Clickfire.com!
• What Gives a Web Host “Staying Power” These Days?
• How to Stay Honest with Your Hosting Reviews!
• What Happens When the Web Host Bites Back?
• The Most Important Factors of Web Host Reviewing?

Some web host reviewers are shady or down right scammy, but Emory is a guy I know and trust so when he says a web host is good or bad - I know I can believe him. What should and should not come into play though when seeking out and shopping for your next web host?

Related Podcast Link: Listen to Episode 117!

Well it looks like the web hosting industry made its way through yet another HostingCon. From what I hear it was a very big and exciting event. I’ve been talking with about a dozen people who went to the event - and I have to say I might just have to make the trip next year.

The major positives from an event like this is it allows one to socialize with their peers. Web hosting can be a very cut throat business, so taking some time to meet fellow industry workers and socialize a ‘bit is a good thing. From the perspective of an outsider looking in for the most part HostingCon looked like a big ol’ party which can be a positive and a negative.

The one thing I didn’t see from the coverage I have read thus far on it is an idea. You would think with this many web hosting people grouped together you could see something emerge as a whole to make the business better. Maybe we start a conversation about not hosting splogs. Maybe somebody suggests that we all hosting companies try to hire more American workers. Those are only a few examples of what one hopes would come from an event like this. If it happened it either has not been covered or it wasn’t “buzz-worthy” enough for anybody else to pick up on.

From reading people’s thoughts on forums and blog posts it seems that the experience was an overwhelming success. Everybody from the presenters to the participants seemed to give it two thumbs up.

Now that I have given both my positives and negatives on the event, I hope to hear options and thoughts from other folks that attended the show. Was it worth the trip and will you be doing it again next year? I think overall HostingCon is something good for the industry because it gives us all something to get excited about and a real meeting place just in case the web hosting gurus out there ever plan on world domination.

If I was to sum this show up in one sentence it would have to go something like this. Hosting gossip has nothing on iPhone domain hype while I talk with Dan Garon about the art of press release writing.

I think that just about covers it. Now while I start to filter out the e-mails I’m already starting to get from English teachers from around the world you listen to this episode of the Web Hosting Show.

Download the Web Hosting Show, Episode 112!
Running Time: 13 minutes | File Size: 6.12 MB

Here are just a few topics that we discussed on this week’s episode of the Web Hosting Show.

• Some Hosting News and Gossip
• Interview with Dan Garon from Press Advance
• A Little ‘Bit of News on Intenet 2
• Even Hosts Are Getting into iPhone Hype
• Calling Out This Podcast’s Haters

Link of the Week: WHT Rejects Try to Review This Show

Howdy there, salutations and all that good stuff. We’ve all met back at the same spot and I know exactly why your here. You browsed in from the Web or your a dedicated fan, and the topics I tease you with - they make you want to listen. Hey, I don’t blame you - I’d be enticed too by legal threats from English teachers and press releases.

If you only read the top blogs or resources out there on the Web, you are missing out on so much information and interesting personalities. I always have folks asking me to suggest a few good resources or feeds to subscribe to so they can learn more about the web development world.

This is a new one I just found out about - and I am more than happy to share it with all of you.

DavidAirey.com is the blog of - you guessed it - David Airey, an Edinburgh graphic designer. He caught my eye after linking back to my story about taboo topics in hosting from last week’s episode.

Here are a few of his past articles that I think you’ll find more than interesting:

• How I Improved my Alexa Rank
• 6 Tips to Improve Your Blog Articles
• What’s Your Logo Worth?
• 5 Important Design Aspects of Any Web Site or Blog

Have another Web site, blog or resource that I should be keeping my eye on? Let me know about it.

Related Podcast Link: Listen to Episode 110!